Professional Services
A bespoke compliance management solution tailored to each individual organisation.
Our team of experts are ideally placed to help you achieve the working efficiencies and cost reductions that have been proven within a growing customer base.
Project Implementation
In partnership with the key stakeholders (and suppliers where required) we will prepare a draft project plan detailing the stages and dependencies for implementation of the service utilising a PRINCE2/Agile methodology for project management. The agreed project plan will detail the information required at each stage and a timeline for consultation, configuration, migration & integration, user testing & acceptance, and training.
Proactive Account Management
From the many years we have worked in this industry, we understand that you may not know all the aspects of the software you are looking for. Our dedicated Account Managers are on hand to help you discover options that you may not have even considered before, through live demonstrations so you can see the system in action before making your final decision.
Automated PDF Extraction
C365Cloud automatically extracts actions from survey reports to compile a risk based action database. Quickly upload and categorise thousands of historic electronic reports – appraising and validating current compliance levels through the system’s unique PDF Extraction technology.
Audit & Gap Analysis
As part of the implementation process, the Service Delivery Team will work shoulder to shoulder with key customer stakeholders to collate current compliance documentation to produce an evidence based and therefore accurate gap analysis of the current compliance position.
Tailored to each individual organisation
The C365Cloud Service Desk Module provides the automated assignment of tickets, recognising escalation paths, to ensure SLA’s are met via email notifications and management dashboards, allowing an organisation to know who’s responsible for any ticket from anywhere with a mobile device.
The flexibility of the Service Desk Module allows for a ticket to be assigned, at any stage, to individual staff, a third-party consultant, or whole department if required. This reduces cost, increases asset life, minimises safety issues and ensure efficient use of time.
C365 is able to integrate with other systems through a suite of standard APIs or through bespoke integration facilitated by our in-house development team.
Bespoke Development
Our system is designed with our customers in mind. We are constantly listening to their needs to help innovate the way in which they conduct compliance processes across their estates. As C365Cloud is a SaaS system, we develop our solution bespoke to each individual customers policies and procedures.
Our system is designed with our customers in mind. We are constantly listening to their needs to help innovate the way in which they conduct compliance processes across their estates. As C365Cloud is a SaaS system, we develop our solution bespoke to each individual customers policies and procedures.
Future Technologies
C365 has remained committed to R&D technology innovation to drive their vision of transforming digital compliance and have started developing the following:
- Care Home CQC, Permit to Work Modules and Virtual Logbook live.
- Launch and drive new market leading mobile concurrency model (based on live user licensing model not 1 to 1 that the market currently delivers).
- Digital High Street – automatically extracts Food Rating Agency (1-5 star) for food outlets in surrounding areas piloted.
- Piloting Augmented Reality – Make, take, capture and achieve handsfree, real-time HD streaming calls from your safety certified smart-glasses to peers.
- Multi-lingual H&S audits.
- Competent accredited supplier (“Uber”) approach to the digital compliance.
Service Desk
C365Cloud’s service desk provides the automated assignment of tickets, recognising escalation paths, to ensure SLA’s are met via email notifications and management dashboards, allowing organisations to know who’s responsible for any ticket from anywhere with a mobile device. The flexibility of the service desk allows for a ticket to be assigned, at any stage, to individual staff, a third-party consultant, or whole department if required.
Our service desk can provide a regime that specifies the quality and speed of service that staff, departments, and third-party suppliers/consultants are expected to adhere to. Services and measurements of performance will be defined to match our clients current processes allowing for the quality of service to be benchmarked so that informed changed or improvements can be made when necessary.
Automatic assignment of tickets
The C365Cloud service desk provides the automated assignment of tickets. Tickets can be assigned based on geographical location, priority and out of hours dependency
Efficient use of time
The flexibility of the service desk allows for a ticket to be assigned, at any stage, to individual staff, a third-party consultant, or whole department if required. This reduces cost, increases asset life, minimises safety issues and ensure efficient use of time.
Set a regime
Our service desk can provide a regime that specifies the quality and speed of service that staff, departments, and third-party suppliers/consultants are expected to adhere to.
Benchmark quality of service
Services and measurements of performance will be defined to match your current processes allowing for the quality of service to be benchmarked so that informed changed or improvements can be made when necessary.
Real time view of SLA Performance
The service desk provides a real-time view of SLA performance at all times, measured against benchmarks such as quality and speed of service, ensuring the optimum level of service is being achieved.
Track tickets to conclusion
Recognise escalation paths, to ensure SLAs are met via email notifications and management dashboards, allowing an organisation to know who’s responsible for any ticket from anywhere with a mobile device.
